Design Process & Policies
Turnaround time depends on the size of the project and the difficulty of the design. I do value your time, and every effort will be made to complete projects promptly. On average, small projects may take a few days up to a few weeks to produce. Large projects may take 3-8 weeks or more depending on the scope of the project. These estimates do not include shipping time. A rush fee is applied if ample time is not provided to complete your project.
Pricing & Fees
Pricing. Please see packages & pricing. Prices listed are base prices and are subject to change based on your design needs and the complexity of your project.
Project Quote & Contract. Once we’ve discussed your project, a quote will be provided with a breakdown of the cost of the project that includes all design fees and printing services if applicable. You will also receive a contract for the work to be completed. Once the contract is signed and returned and your deposit is paid, production will begin.
Deposits. A deposit worth 50% of the project estimate (not including printing services or shipping) is required prior to beginning production on any project. Once production begins on your project your deposit is non-refundable.
Design Change Fee. A $25-$50 design change fee may be charged for all client initiated modifications made to a project once the design is finalized and production begins.
Proofs. Electronic proofs are provided at no charge. Proofs will be provided as PDF files in most cases. Printed proofs are available at an additional cost.
Refunds. Customer satisfaction is my highest priority. However, there are no refunds issued once production on a project begins. I promise to value your time, please value mine as well. Please check proofs over carefully, as there are no refunds of printing costs for errors found after the final proof is signed by you. These errors include content, images, color changes, etc. If an error occurs during production that is out of your control, I will cover expenses so that your finished product is satisfactory.
Cancellation Fees. If a job is cancelled at any time after production begins, you will forfeit your deposit. If a project is canceled after the project is completed and/or sent to printing, you are responsible for all expenses related to design fees and printing & shipping costs.
Production will begin on your project once you have paid any necessary deposits. Your order will be delivered to you after the remaining balance for all design fees, printing and shipping costs have been received.
There are four payment options available to you:
Credit Card – use your credit or debit card to pay for your order. Once you have confirmed your order, I will send you an invoice where you will have the option to pay by credit card using Stripe, a secure online payment feature.
Money Order or Cashier’s Check – please send your money order or cashier's check to the address listed below. Please note your invoice number on the check for easy processing.
Personal or Business Check – production will begin once your check is received and has cleared the bank. Please send your check, including the invoice number, to the address listed below.
Cash – you may pay with cash but please be aware that I am not responsible for cash delivered through the mail. I recommend that you hand deliver any cash payments.
*Please make all money orders and checks payable to Beames Graphics & Web Solutions.
Printing costs are based on quantity and quality needed. If you wish to handle printing yourself, I will send you non-editable versions of your project file(s) once production is complete. There is no additional charge for this. I will also gladly handle your printing needs for an additional cost. An estimate of printing costs will be given to you with your project quote if applicable.
Shipping & Delivery of Printed Materials
Multiple shipping and delivery options are available to suit your needs. I will happily deliver your finished product within a 10 mile radius of Deer Park, TX, for no additional fee. You can also arrange to pick up your shipment from me. I also offer shipping through UPS, FedEx or USPS at your request and expense. Orders will be shipped once final payment is received. I will contact you with tracking information and a projected shipping date once that information is available. Shipping rates depend on weight and destination. Rush shipping is available upon request and at an additional fee.
Graphics Submitted for Projects
Photos submitted to me should be at least 300 dpi for printed materials and 72 ppi for materials published online. Photos with poor resolution will affect the quality of your final product. All photos should be sent as .jpg, .png or .gif files.
Logos and other vector graphics should be sent as .eps or .ai files.
All graphics to be used in your project can be emailed to me at firstname.lastname@example.org or sent by CD or USB drive to Beames Graphics & Web Solutions, c/o Shanna Beames, P.O. Box 8166 Pasadena, TX 77508.
All photographs submitted must be taken by you. Photographs taken by a professional must be accompanied by a copyright release from the photographer. If you need to have professional photos taken, I can recommend a number of local photographers to meet your needs. Stock photos are also available at an additional cost of$10 each if necessary.
Displaying Projects Online
I may decide to display your project online on my Website portfolio, Facebook page, or other online account. In an effort to protect your privacy, any client wishing NOT to have their products displayed online should let me know in advance. I am also willing to make any necessary modifications prior to posting your project online if desired. If no request of this nature is made, I will take it as consent to use your project as part of my online portfolio. If at any time you would like your project removed from my portfolio, please mail or email your request to me in writing.
Personal Information Collected
Beames Graphics is committed to protecting your privacy. Any personal information gathered and used for the production of your order, communication and/or payment will never be shared or sold to any outside person or company. Every effort is made to protect your privacy and keep your personal information safe.